Frequently Asked Questions

The Maggiano’s Wine Company Team has two great passions: finding incredible wine, and providing you with a terrific wine-discovery experience. Our Customer Care team has compiled answers to our customers' Frequently Asked Questions. If you can't find the answer you need in the list below, please feel free to email us at help@maggianoswineco.com or call 1 (888) 997-5165 Monday – Friday 9:00 AM to 8:00 PM ET for help.

What is Maggiano’s Wine Company

What is Maggiano’s Wine Company?

Maggiano’s Wine Company is a direct to consumer online wine shop. We ship our wines right to your door, bypassing big wine stores to pass our discounts on to you. Some Maggiano’s wines can also be found at selected Maggiano’s restaurants.

What is the Maggiano’s Wine Program and how do I join?

Maggiano’s offers an easy way to have great wine delivered to your doorstep every 3 months —Maggiano’s Wine Company. To find out more about our program just visit our Wine Program page or read the additional FAQs below.

How does Maggiano’s Wine Company select the wines they offer?

We have an expert wine tasting panel that samples thousands of wines a year, only approving approximately 5 in 100 bottles, ensuring that you get delicious wine every time. Our panel is made up of experts who are outstanding at choosing great wines from quality-driven producers from around the world

What is your privacy policy?

Please see our Privacy Policy page.

What is the Maggiano’s Wine Program experience?

What is the Maggiano’s Wine Program experience?

Being a program member is like having a team of wine experts working for you, recommending only the best and offering you full bottles to taste.. You'll enjoy some of the world's most remarkable wines without ever leaving home.

You'll have access to a continuing supply of expertly chosen wines with a Double Guarantee—any broken bottles will be replaced, and any bottle that does not meet your approval can be exchanged for a replacement wine or a refund.

How much does it cost to join?

There is no signup fee - only a recurring charge depending on the program and bottle amount you select.

How often will I get future shipments of wine and how much does it cost?

After the Bravo (2 Bottle Intro), Future Shipments will begin 1 month after the Intro and continue every 3 months unless canceled, you will receive 6 bottles with Free Shipping and another Free Bonus Gift. Each 6 bottle shipment will be billed in 3 monthly installments of $29.95 + sales tax.

After the Primo (4 Bottle Intro), Future Shipments will begin 1 month after the Intro and will continue every 3 months unless canceled, you will receive 12 bottles with Free Shipping and another Free Bonus Gift. Each 12 bottle shipment will be billed in 3 monthly installments of $59.95 + sales tax.

Are there Special shipments in addition to regular shipments every 3 months?

Yes, additional special shipments will also be sent in June and December and you will be notified in advance to accept or opt out. So with 4 Regular and 2 Specials, you will receive a total of 6 shipments each year.

Is there a satisfaction guarantee on any bottles I don't like?

Yes. Our Double Guarantee states that we guarantee every bottle will arrive safely and deliciously. Any broken bottles will be quickly replaced, and any bottle that does not meet your approval will result in a replacement wine or a refund.

Restrictions apply. Please ask a Customer Care representative for more details. We reserve the right to deny Satisfaction Guarantee to any customer who abuses the policy.

How do I cancel my shipments?

You can cancel by calling 1 (888) 997-5165 Monday – Friday 9:00 AM to 8:00 PM ET

Why can't I find the wines in other stores?

Our panel strives to find and import hard-to-find wines you don't find in your local store. We bring you selections acquired solely for our members.

What if I have a question about shipping?

How much does shipping cost?

Unless shipping is stated as free, the below shipping charges apply: Shipping Costs

  • 1-2 bottles – $9.95
  • 3-4 bottles – $15.95
  • 5-6 bottles – $17.95
  • 7-11 bottles – $19.95
  • FREE shipping on 12 or more bottles to the same address

Should I ship to my home or my work address?

Someone over the age of 21 must be available to sign for your shipment. Because of this, we have more success shipping to work addresses.

By law, all wine deliveries must be signed for by an adult over the legal drinking age (21+). Therefore, we cannot leave packages on your doorstep, and we cannot ship to P.O. boxes. Please ship to an address where an adult will be available to sign.

I won't be home to sign for delivery. Do I have other shipping options?

You can contact the carrier to have the package redirected to an address where an adult over 21 can sign for the shipment, or have them hold the package at their facility for pick-up at your convenience.

How can I track my shipment once it is en route?

Tracking emails are sent to you as soon as your order ships. You can track your package status from there until it arrives. You can also track your order by logging into your individual account on www.maggianoswineco.com.

You can also create your own free UPS My Choice account, so that you can receive text message updates regarding your UPS shipments

Call our Customer Care Hotline at 1 (888) 997-5165 Monday – Friday 9:00 AM to 8:00 PM ET to postpone your delivery, or use UPS My Choice to set up a specific delivery time if your package is already on the way.

Can I request an alternate shipping date?

You can skip a shipment by calling 1 (888) 997-5165 Monday – Friday 9:00 AM to 8:00 PM ET

How do I change my shipping address?

You can create an account at www.maggianoswineco.com and go to the Address Book or call Customer Service at 1 (888) 997-5165 Monday – Friday 9:00 AM to 8:00 PM ET.

What if I need to suspend my order?

Call Customer Care at 1 (888) 997-5165 Monday – Friday 9:00 AM to 8:00 PM ET.

Who can accept a shipment from Maggiano’s Wine Company?

Any adult 21 or older can sign for and accept your delivery.

What do I do if I missed my delivery?

Use UPS My Choice to re-schedule your delivery.

Are there states or zip codes where Maggiano’s Wine Company cannot deliver wine?

We ship to all states except: AK, AL, HI, KY, MS, OK, RI, SD & UT

Can I have an order shipped to a P.O. Box?

No. All orders are shipped via UPS or FedEx and require adult signature at time of delivery.

Can I have a product shipped internationally?

No. At this time we do not ship internationally.

What if I have a question about my account or my orders?

What do I do if I forget my password?

Click here to retrieve your password.

Can I change the name on my Maggiano’s Wine Company account?

You can create an account at www.maggianoswineco.com and go to Account Profile or call 1 (888) 997-5165 Monday – Friday 9:00 AM to 8:00 PM ET.

Can I delay a shipment?

No, but you can skip a shipment when you call 1 (888) 997-5165 Monday – Friday 9:00 AM to 8:00 PM ET or log in into your account at www.maggianoswineco.com and go to My Program Details.

Is there a Satisfaction Guarantee on any bottles I don't like?

Of course! We stand behind our wine selections with this guarantee: If you are not entirely delighted with every aspect of the club, including the wine selections you receive, contact us and we will make it right.

Can I cancel my shipments?

Yes, simply call Customer Care at 1 (888) 997-5165 Monday – Friday 9:00 AM to 8:00 PM ET or log into your account at www.maggianoswineco.com and go to My Program Details

How can I cancel my order?

Orders can be canceled by calling our Customer Care at 1 (888) 997-5165 Monday – Friday 9:00 AM to 8:00 PM ET prior to your order shipping. Most orders ship within 24-48 hours of the order being placed

Where can I find the status of my order?

Tracking emails are sent to you as soon as your order ships. You can track your package status from there until it arrives.

Will I be charged sales tax on my orders?

Sales tax is charged based on the laws of the state you are shipping to.

What if I have a question about payments?

How can I pay for my Maggiano’s Wine Company shipments?

We accept all major credit cards with a US billing address.

How do I change my credit card information?

To update your credit card information, you can call Customer Care at 1 (888) 997-5165 Monday – Friday 9:00 AM to 8:00 PM ET.

When will my credit card be charged?

Program shipments are processed at the beginning of each month that you are eligible for a shipment. Individual orders are processed within 24 hours.

Can I buy over the phone?

Yes. Contact our Customer Care Hotline at 1 (888) 997-5165 Monday – Friday 9:00 AM to 8:00 PM ET.

How is sales tax calculated?

Sales tax is calculated based on the laws governing the state of your delivery address. Some states require state and local sales tax, and some states require that we charge sales tax on shipping.

How do I return products?

How can I return my wine?

Take your return to your local UPS store or arrange for a UPS pickup using your UPS My Choice account. You may also contact us at 1 (888) 997-5165 Monday – Friday 9:00 AM to 8:00 PM ET.

What do I do if my wine is damaged or a bottle appears to be missing?

Call our Customer Care Hotline at 1 (888) 997-5165 Monday – Friday 9:00 AM to 8:00 PM ET to report the damage and we will reship any damaged or missing bottles at no charge to you.

What do I do if I don't like my wine?

We stand behind our products. If you are unhappy for any reason please call our Customer Care Hotline 1 (888) 997-5165 Monday – Friday 9:00 AM to 8:00 PM ET.

How long does it take to process a refund?

Credits usually appear within 3-5 business days of processing the refund request.

Contact us

How can I reach Customer Care via email?

Please send emails to help@maggianoswineco.com . A Customer Service Representative will get back to you within 24 hours.

How can I call Customer Care?

At 1 (888) 997-5165 Monday – Friday 9:00 AM to 8:00 PM ET.